Returns & Exchanges
At ION, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off Your Parcel
Take your package to the nearest authorized shipping location; once received, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing